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Automatic free shipping on orders with a $150 subtotal or higher. Clearance, order protection, and gift cards are final sale. Returns & exchanges can not be processed for these items. Military addresses are ineligible for expedited shipping.

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I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

I received the wrong item or defective product. What can I do?

We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My order is missing an item, can you help me? 

We are sorry to hear that your order arrived incomplete.

Journee Collection, Facebook, Express and Full Beauty Brands Orders:
Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders:
Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I cancel or change my order?

We try to process orders as quickly as possible and cannot guarantee that we will be able to fulfill your request. If you need to cancel or change your order, please contact us and include your order number so that we can further assist you.

Orders placed through other retailers are subject to their own policies. Please contact their customer service for additional assistance.

What payment methods are accepted?

We accept traditional card, Buy Now & Pay Later, Saved Payments, and Shop Pay. Please visit our payment page for additional information.

Please note your payment method must cover the full purchase total. Unfortunately, more than one payment cannot be processed at this time.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank. Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please note that multiple payment attempts may result in your order being canceled.

When will my credit card be charged?

Before your order is shipped, your debit or credit card statement may show what looks like a deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

What are final sale and clearance items?

Final sale and clearance products are items liquidated at the lowest price possible. As mentioned on our product pages, clearance page, and returns page these items are final sale and cannot be returned or exchanged at this time.

Do you offer price matching or adjustments on clearance items?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Do you restock sold-out products?

Unfortunately, if there are no sizes available on our site, the product is out of stock. We may not produce any more of a style once sold out. To be notified when an item will be back in stock please visit the product page, and choose your requested size and color by selecting "Notify Me When Available."

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

What is your return policy?

We offer easy returns & exchanges within 30 days for orders placed on our website. Please note clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions please visit our returns page

Please see “How do I return an item” below for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.

Unfortunately, we cannot process returns or exchanges for our wholesale partners and other stores. 

How do I return an item? 

Journee Collection Orders: You can make your return request via Happy Returns. Please enter your order number and zip code to get started.

Facebook, Express, & Full Beauty Brands Orders: Please email us at customercare@journeecollection.com for return instructions and include your order number in the subject line. Unfortunately we cannot process exchanges or cover return shipping for Express
or Full Beauty Brands returns at this time.  

Amazon & Groupon Orders: Please login into your Amazon
or Groupon account to make a return request via your order history. Unfortunately, we do
not offer exchanges for Amazon and Groupon at this time.

Orders placed through other retailers are subject to their own return policies. Please
contact their customer service for additional assistance. 

I bought some Journee Collection shoes at another store, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

How long does it take to receive my refund?

Happy Returns: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.  

How long does an exchange take?

Happy Returns & Direct
Exchanges:
Your exchange order is issued automatically once you have completed
your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive. 

Facebook Exchanges: Your request is processed once we see movement on your return tracking details.

Unfortunately, we do not offer exchanges for Amazon and Groupon at this time.

Can I exchange for a different style?

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Can I wear an item and still return it?

To ensure your satisfaction with your purchase from Journee Collection, we kindly recommend
trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note that we are unable to accept returns with visible signs of wear. 

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

How much does shipping cost? 

Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150 (automatically applied at checkout). We also offer expedited shipping for a flat rate of $20. 

Military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more details, please visit our shipping page.

How do I track my order?

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your
spam & junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order by with any of the methods below:

Option 1. Select the chat bubble with the question mark on our website. Select “track my order.” Enter your order number and email address. 

Option 2. Enter the tracking number from your shipping confirmation email in the UPS tracking page. 

Option 3. View your order status in your account if your order was placed using an existing Journee Collection account.

How soon will I get my package?

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing times. Shipments to US territories, Alaska, Hawaii, APO/FPO, may take up to 45 days to receive.

Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders placed and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays not included. Military addresses and P.O. boxes are in eligible for expedited shipping at this time. For more details please visit our shipping page.

Delays: Please note delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit to you. If you have not received an update in 10+days you can file a claim via order protection or contact us for further assistance.

Where do you ship?

We offer shipping to all US States. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses shipping can take approximately 45 days to arrive. We do not currently offer international shipping and we do not authorize the use of freight forwarding companies.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive. Military addresses and P.O. boxes are not eligible for expedited shipping at this time.

Why didn’t I receive my order confirmation email? 

The two most common causes are outdated email address on file, and spam blockers filtering out our emails. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

If your order confirmation email did not go to your spam & junk folder, please contact us. We would be happy to assist if you.

My tracking shows my purchase was returned to you. What can I do?

We are sorry to hear that your order was returned to our facility.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you. 

Journee Collection with Order Protection: If you added order protection and it's been over 48 hours since your package showed as delivered, please submit a claim.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

My tracking shows delivered but I have not received it. What can I do?

Please note, sometimes carriers may mark a package as delivered before
it’s moved off their truck, which means your package may still be on its way.
If your package was marked as delivered but you have not received it, confirm
the shipping address of your order. If your address is correct, please check
the locations below the carrier may have placed it in to prevent theft or
weather damage. 

  • Mailbox
  • Porch
  • Garage
  • Exterior Doors (Back Porch, Side Door, Etc.)
  • Immediate Neighbors 

If you added Order Protection  and it's been over 48 hours since your package was estimated to arrive, please submit a claim

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or
stolen, Journee Collection shall not be held responsible. Customers may choose
to ship to a local UPS store for a more secure option or purchase Order Protection.

Amazon & Groupon Orders:  Please login into your Amazon or Groupon account and select
contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Do you have a military or teacher discount?

Due to our rolling promotions and rewards program, we are not able to offer additional discounts. Please visit our /pages/loyalty-rewards Journee Passport page for information on our rewards club.

Do you offer price matching or adjustments?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time. For exclusive deals please visit our Journee Passport page for information on our rewards club. 

How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used
once per customer. If a coupon code shows that it is expired, it has expired or been applied to a past order, and our system cannot apply it again. Please note that discount codes cannot be used on clearance items, final sale items, promotional items, and order protection.

Discount codes are not stackable on our site, only 1 discount or code can be used per order. Rewards Club points and discount codes cannot be combined. 

Do you have a military or teacher discount?

Due to our rolling promotions and rewards program, we are not able to offer additional discounts. Please visit our /pages/loyalty-rewards Journee Passport page for information on our rewards club.

Do you offer price matching or adjustments?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time. For exclusive deals please visit our Journee Passport page for information on our rewards club. 

How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used
once per customer. If a coupon code shows that it is expired, it has expired or been applied to a past order, and our system cannot apply it again. Please note that discount codes cannot be used on clearance items, final sale items, promotional items, and order protection.

Discount codes are not stackable on our site, only 1 discount or code can be used per order. Rewards Club points and discount codes cannot be combined. 

Do you have a military or teacher discount?

Due to our rolling promotions and rewards program, we are not able to offer additional discounts. Please visit our /pages/loyalty-rewards Journee Passport page for information on our rewards club.

Do you offer price matching or adjustments?

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time. For exclusive deals please visit our Journee Passport page for information on our rewards club. 

How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used
once per customer. If a coupon code shows that it is expired, it has expired or been applied to a past order, and our system cannot apply it again. Please note that discount codes cannot be used on clearance items, final sale items, promotional items, and order protection.

Discount codes are not stackable on our site, only 1 discount or code can be used per order. Rewards Club points and discount codes cannot be combined. 

How do I set up an account?

Please visit our account page, select "register” and follow the prompts to complete.

How do I reset the password on my account?

Please visit our account page, select “Lost your password?” Follow the prompts.

How do I delete my account?

Please contact us. We would be happy to assist you.

How do I unsubscribe from Journee Collection emails?

Open a Journee Collection email in your personal email account. scroll to the bottom of the email and select unsubscribe. Please note that blocking us on your email contact list will result in you not receiving future order confirmation emails.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire. 

How do I set up an account?

Please visit our account page, select "register” and follow the prompts to complete.

How do I reset the password on my account?

Please visit our account page, select “Lost your password?” Follow the prompts.

How do I delete my account?

Please contact us. We would be happy to assist you.

How do I unsubscribe from Journee Collection emails?

Open a Journee Collection email in your personal email account. scroll to the bottom of the email and select unsubscribe. Please note that blocking us on your email contact list will result in you not receiving future order confirmation emails.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire. 

How do I set up an account?

Please visit our account page, select "register” and follow the prompts to complete.

How do I reset the password on my account?

Please visit our account page, select “Lost your password?” Follow the prompts.

How do I delete my account?

Please contact us. We would be happy to assist you.

How do I unsubscribe from Journee Collection emails?

Open a Journee Collection email in your personal email account. scroll to the bottom of the email and select unsubscribe. Please note that blocking us on your email contact list will result in you not receiving future order confirmation emails.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire. 

How do I set up an account?

Please visit our account page, select "register” and follow the prompts to complete.

How do I reset the password on my account?

Please visit our account page, select “Lost your password?” Follow the prompts.

How do I delete my account?

Please contact us. We would be happy to assist you.

How do I unsubscribe from Journee Collection emails?

Open a Journee Collection email in your personal email account. scroll to the bottom of the email and select unsubscribe. Please note that blocking us on your email contact list will result in you not receiving future order confirmation emails.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire. 

How do I set up an account?

Please visit our account page, select "register” and follow the prompts to complete.

How do I reset the password on my account?

Please visit our account page, select “Lost your password?” Follow the prompts.

How do I delete my account?

Please contact us. We would be happy to assist you.

How do I unsubscribe from Journee Collection emails?

Open a Journee Collection email in your personal email account. scroll to the bottom of the email and select unsubscribe. Please note that blocking us on your email contact list will result in you not receiving future order confirmation emails.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire. 

How do I find my size?

We strive to follow US sizing standards and recommend ordering your standard shoe size. We offer a shoe chart on each product page for review.

What size should I order if my half size is not available?

We recommend going a size up, especially with pointed toe styles.

What is the difference between a standard, narrow, and wide-width footbed?

Narrow: Specifically designed for individuals with slender, long, or
narrow feet.

Standard: The typical medium or average shoe width that is not narrow or
wide.

Wide: Designed specifically for individuals who need more space along the footbed and toes of the shoe.

Please visit our specialty sizes page  for detailed information.

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

Medium Calf: Ranging from 11-3/4 inches to 14 inches, or industry standards for calf width measurements that are not narrow or wide.

Wide Calf: Ranging from 14-1/2 inches to 16 inches. Designed specifically for individuals who need a little more space along the shaft of the boot.

Extra-Wide Calf: Ranges from 16 1/2 inches to 19 inches. Specifically designed for individuals who need extra space along the shaft of the boot.

Please visit our specialty sizes page for detailed information. Specific measurements for each style can be found on the
item page in the description.

How do I care for my Journee Collection Shoes?

Product care depends on the type of material your shoe is made from. Be
sure to make note of the material before beginning. Many of our styles are not
waterproof. Avoid wearing fashion styles in bad weather and conditions if possible.

Smooth & Patent Leather: We recommend purchasing a non-greasy waterproof spray (specific to the
material type for genuine smooth leather or faux leather) and recommend testing
a small hidden area before fully spraying your shoes.

Wipe off any debris with a non-abrasive cloth dipped in a solution of equal parts cool water and distilled white vinegar. Rub scuffs with petroleum jelly and buff them with a non-abrasive cloth. Allow the shoes to completely air dry. To help with the drying process, wipe them down with a towel after the initial
soaking, and put newspaper inside of the shoe to eliminate moisture.

Genuine & Faux Suede: We recommend purchasing a non-greasy waterproof spray (specific to the material type of a genuine suede leather or faux suede shoe) and recommend testing a small area before fully spraying your shoes. Wipe off any dry debris with a suede brush or soft toothbrush (wet or damp shoes can cause smearing). For stains, we would recommend using a
suede stain eraser. Prior to using the stain eraser please be sure to use your suede brush to remove any dry debris.

Store upright and putting newspaper inside of the shoe or boot can help to eliminate moisture.

Fabrics: We recommend purchasing a waterproof spray specific to the fabric material type and recommend testing a small area before fully spraying your shoes. Wipe off any debris with a paper towel. Treat stains with a cleaning mix of 1 tsp. mild dishwashing soap and 2 cups of warm water. Dip a toothbrush into your cleaning mix and gently scrub the stains in the fabric. Do not over-wet the fabric. To remove any soapy residue, you can use a slightly moistened paper towel to wipe down the shoe. To dry your shoes, blot with paper towels, and let your shoes completely air dry.

How do I find my size?

We strive to follow US sizing standards and recommend ordering your standard shoe size. We offer a shoe chart on each product page for review.

What size should I order if my half size is not available?

We recommend going a size up, especially with pointed toe styles.

What is the difference between a standard, narrow, and wide-width footbed?

Narrow: Specifically designed for individuals with slender, long, or
narrow feet.

Standard: The typical medium or average shoe width that is not narrow or
wide.

Wide: Designed specifically for individuals who need more space along the footbed and toes of the shoe.

Please visit our specialty sizes page  for detailed information.

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

Medium Calf: Ranging from 11-3/4 inches to 14 inches, or industry standards for calf width measurements that are not narrow or wide.

Wide Calf: Ranging from 14-1/2 inches to 16 inches. Designed specifically for individuals who need a little more space along the shaft of the boot.

Extra-Wide Calf: Ranges from 16 1/2 inches to 19 inches. Specifically designed for individuals who need extra space along the shaft of the boot.

Please visit our specialty sizes page for detailed information. Specific measurements for each style can be found on the
item page in the description.

How do I care for my Journee Collection Shoes?

Product care depends on the type of material your shoe is made from. Be
sure to make note of the material before beginning. Many of our styles are not
waterproof. Avoid wearing fashion styles in bad weather and conditions if possible.

Smooth & Patent Leather: We recommend purchasing a non-greasy waterproof spray (specific to the
material type for genuine smooth leather or faux leather) and recommend testing
a small hidden area before fully spraying your shoes.

Wipe off any debris with a non-abrasive cloth dipped in a solution of equal parts cool water and distilled white vinegar. Rub scuffs with petroleum jelly and buff them with a non-abrasive cloth. Allow the shoes to completely air dry. To help with the drying process, wipe them down with a towel after the initial
soaking, and put newspaper inside of the shoe to eliminate moisture.

Genuine & Faux Suede: We recommend purchasing a non-greasy waterproof spray (specific to the material type of a genuine suede leather or faux suede shoe) and recommend testing a small area before fully spraying your shoes. Wipe off any dry debris with a suede brush or soft toothbrush (wet or damp shoes can cause smearing). For stains, we would recommend using a
suede stain eraser. Prior to using the stain eraser please be sure to use your suede brush to remove any dry debris.

Store upright and putting newspaper inside of the shoe or boot can help to eliminate moisture.

Fabrics: We recommend purchasing a waterproof spray specific to the fabric material type and recommend testing a small area before fully spraying your shoes. Wipe off any debris with a paper towel. Treat stains with a cleaning mix of 1 tsp. mild dishwashing soap and 2 cups of warm water. Dip a toothbrush into your cleaning mix and gently scrub the stains in the fabric. Do not over-wet the fabric. To remove any soapy residue, you can use a slightly moistened paper towel to wipe down the shoe. To dry your shoes, blot with paper towels, and let your shoes completely air dry.

How do I find my size?

We strive to follow US sizing standards and recommend ordering your standard shoe size. We offer a shoe chart on each product page for review.

What size should I order if my half size is not available?

We recommend going a size up, especially with pointed toe styles.

What is the difference between a standard, narrow, and wide-width footbed?

Narrow: Specifically designed for individuals with slender, long, or
narrow feet.

Standard: The typical medium or average shoe width that is not narrow or
wide.

Wide: Designed specifically for individuals who need more space along the footbed and toes of the shoe.

Please visit our specialty sizes page  for detailed information.

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

Medium Calf: Ranging from 11-3/4 inches to 14 inches, or industry standards for calf width measurements that are not narrow or wide.

Wide Calf: Ranging from 14-1/2 inches to 16 inches. Designed specifically for individuals who need a little more space along the shaft of the boot.

Extra-Wide Calf: Ranges from 16 1/2 inches to 19 inches. Specifically designed for individuals who need extra space along the shaft of the boot.

Please visit our specialty sizes page for detailed information. Specific measurements for each style can be found on the
item page in the description.

How do I care for my Journee Collection Shoes?

Product care depends on the type of material your shoe is made from. Be
sure to make note of the material before beginning. Many of our styles are not
waterproof. Avoid wearing fashion styles in bad weather and conditions if possible.

Smooth & Patent Leather: We recommend purchasing a non-greasy waterproof spray (specific to the
material type for genuine smooth leather or faux leather) and recommend testing
a small hidden area before fully spraying your shoes.

Wipe off any debris with a non-abrasive cloth dipped in a solution of equal parts cool water and distilled white vinegar. Rub scuffs with petroleum jelly and buff them with a non-abrasive cloth. Allow the shoes to completely air dry. To help with the drying process, wipe them down with a towel after the initial
soaking, and put newspaper inside of the shoe to eliminate moisture.

Genuine & Faux Suede: We recommend purchasing a non-greasy waterproof spray (specific to the material type of a genuine suede leather or faux suede shoe) and recommend testing a small area before fully spraying your shoes. Wipe off any dry debris with a suede brush or soft toothbrush (wet or damp shoes can cause smearing). For stains, we would recommend using a
suede stain eraser. Prior to using the stain eraser please be sure to use your suede brush to remove any dry debris.

Store upright and putting newspaper inside of the shoe or boot can help to eliminate moisture.

Fabrics: We recommend purchasing a waterproof spray specific to the fabric material type and recommend testing a small area before fully spraying your shoes. Wipe off any debris with a paper towel. Treat stains with a cleaning mix of 1 tsp. mild dishwashing soap and 2 cups of warm water. Dip a toothbrush into your cleaning mix and gently scrub the stains in the fabric. Do not over-wet the fabric. To remove any soapy residue, you can use a slightly moistened paper towel to wipe down the shoe. To dry your shoes, blot with paper towels, and let your shoes completely air dry.

How do I find my size?

We strive to follow US sizing standards and recommend ordering your standard shoe size. We offer a shoe chart on each product page for review.

What size should I order if my half size is not available?

We recommend going a size up, especially with pointed toe styles.

What is the difference between a standard, narrow, and wide-width footbed?

Narrow: Specifically designed for individuals with slender, long, or
narrow feet.

Standard: The typical medium or average shoe width that is not narrow or
wide.

Wide: Designed specifically for individuals who need more space along the footbed and toes of the shoe.

Please visit our specialty sizes page  for detailed information.

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

Medium Calf: Ranging from 11-3/4 inches to 14 inches, or industry standards for calf width measurements that are not narrow or wide.

Wide Calf: Ranging from 14-1/2 inches to 16 inches. Designed specifically for individuals who need a little more space along the shaft of the boot.

Extra-Wide Calf: Ranges from 16 1/2 inches to 19 inches. Specifically designed for individuals who need extra space along the shaft of the boot.

Please visit our specialty sizes page for detailed information. Specific measurements for each style can be found on the
item page in the description.

How do I care for my Journee Collection Shoes?

Product care depends on the type of material your shoe is made from. Be
sure to make note of the material before beginning. Many of our styles are not
waterproof. Avoid wearing fashion styles in bad weather and conditions if possible.

Smooth & Patent Leather: We recommend purchasing a non-greasy waterproof spray (specific to the
material type for genuine smooth leather or faux leather) and recommend testing
a small hidden area before fully spraying your shoes.

Wipe off any debris with a non-abrasive cloth dipped in a solution of equal parts cool water and distilled white vinegar. Rub scuffs with petroleum jelly and buff them with a non-abrasive cloth. Allow the shoes to completely air dry. To help with the drying process, wipe them down with a towel after the initial
soaking, and put newspaper inside of the shoe to eliminate moisture.

Genuine & Faux Suede: We recommend purchasing a non-greasy waterproof spray (specific to the material type of a genuine suede leather or faux suede shoe) and recommend testing a small area before fully spraying your shoes. Wipe off any dry debris with a suede brush or soft toothbrush (wet or damp shoes can cause smearing). For stains, we would recommend using a
suede stain eraser. Prior to using the stain eraser please be sure to use your suede brush to remove any dry debris.

Store upright and putting newspaper inside of the shoe or boot can help to eliminate moisture.

Fabrics: We recommend purchasing a waterproof spray specific to the fabric material type and recommend testing a small area before fully spraying your shoes. Wipe off any debris with a paper towel. Treat stains with a cleaning mix of 1 tsp. mild dishwashing soap and 2 cups of warm water. Dip a toothbrush into your cleaning mix and gently scrub the stains in the fabric. Do not over-wet the fabric. To remove any soapy residue, you can use a slightly moistened paper towel to wipe down the shoe. To dry your shoes, blot with paper towels, and let your shoes completely air dry.

How do I find my size?

We strive to follow US sizing standards and recommend ordering your standard shoe size. We offer a shoe chart on each product page for review.

What size should I order if my half size is not available?

We recommend going a size up, especially with pointed toe styles.

What is the difference between a standard, narrow, and wide-width footbed?

Narrow: Specifically designed for individuals with slender, long, or
narrow feet.

Standard: The typical medium or average shoe width that is not narrow or
wide.

Wide: Designed specifically for individuals who need more space along the footbed and toes of the shoe.

Please visit our specialty sizes page  for detailed information.

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

Medium Calf: Ranging from 11-3/4 inches to 14 inches, or industry standards for calf width measurements that are not narrow or wide.

Wide Calf: Ranging from 14-1/2 inches to 16 inches. Designed specifically for individuals who need a little more space along the shaft of the boot.

Extra-Wide Calf: Ranges from 16 1/2 inches to 19 inches. Specifically designed for individuals who need extra space along the shaft of the boot.

Please visit our specialty sizes page for detailed information. Specific measurements for each style can be found on the
item page in the description.

How do I care for my Journee Collection Shoes?

Product care depends on the type of material your shoe is made from. Be
sure to make note of the material before beginning. Many of our styles are not
waterproof. Avoid wearing fashion styles in bad weather and conditions if possible.

Smooth & Patent Leather: We recommend purchasing a non-greasy waterproof spray (specific to the
material type for genuine smooth leather or faux leather) and recommend testing
a small hidden area before fully spraying your shoes.

Wipe off any debris with a non-abrasive cloth dipped in a solution of equal parts cool water and distilled white vinegar. Rub scuffs with petroleum jelly and buff them with a non-abrasive cloth. Allow the shoes to completely air dry. To help with the drying process, wipe them down with a towel after the initial
soaking, and put newspaper inside of the shoe to eliminate moisture.

Genuine & Faux Suede: We recommend purchasing a non-greasy waterproof spray (specific to the material type of a genuine suede leather or faux suede shoe) and recommend testing a small area before fully spraying your shoes. Wipe off any dry debris with a suede brush or soft toothbrush (wet or damp shoes can cause smearing). For stains, we would recommend using a
suede stain eraser. Prior to using the stain eraser please be sure to use your suede brush to remove any dry debris.

Store upright and putting newspaper inside of the shoe or boot can help to eliminate moisture.

Fabrics: We recommend purchasing a waterproof spray specific to the fabric material type and recommend testing a small area before fully spraying your shoes. Wipe off any debris with a paper towel. Treat stains with a cleaning mix of 1 tsp. mild dishwashing soap and 2 cups of warm water. Dip a toothbrush into your cleaning mix and gently scrub the stains in the fabric. Do not over-wet the fabric. To remove any soapy residue, you can use a slightly moistened paper towel to wipe down the shoe. To dry your shoes, blot with paper towels, and let your shoes completely air dry.

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