Tel: 877-45-44-33

 20 Margaret St, London
Great Britain, 3NM98-LK

 Free standard shipping
on all orders in New York

 Support forum provide
for over 24h, every day.

FaQs. General Information

Eu dictumst cum at sed euismod condimentum?

Justo est cum sit fames ac convallis est non leo rhoncus feugiat scelerisque tempus nec sapien vestibulum dis parturient felis a taciti.

Odio molestie hac eros consectetur scelerisque?

Eu tincidunt magnis erat malesuada vulputate parturient nisl a nisl in a facilisis porttitor ullamcorper nec a a lectus eget non leo ad ad parturient pretium magna.A ligula dis vestibulum dapibus.

Vestibulum ullamcorper auctor ornare iaculis?

Facilisi malesuada in penatibus a torquent at a parturient suspendisse suspendisse per a augue fames commodo ullamcorper duis.

Elit id blandit bibendum velit non vulputate?

Parturient lectus malesuada condimentum suspendisse urna a dis convallis adipiscing vestibulum elit amet porta quis parturient a id facilisis arcu eleifend.A purus nulla suspendisse ullamcorper orci fames.

Do I have to pay shipping fees for a return?

We offer a free return option via Happy Returns, please view our return policy for further information A small shipping fee will apply to other returns.

My shoes look damaged/defective, what do I do?

Oh no! We're sorry. But don't worry…our team can help. Please chat with us or send an email to

I need a wide-calf boot, which size is right for me?

Finding your perfect fit is easy! Check out our sizing chart on the item pages for specific styles or find out how to measure yourself at home.

I bought some Journee Collection shoes on another site, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.

Are Journee Collection shoes waterproof?

Our rubber rain boots are storm-ready, and our snow boots are designed to resist the cold.

- But if you want to be super safe with our vegan and fabric styles, be sure to coat your new shoes with a waterproof spray.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive, but you know what they say, the best things in life take time.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire.

How long does shipping take?

We know you have fabulous plans for your new shoes. That's why we do our best to process orders within 2-3 business days (except for holidays and weekends, of course.) With the free shipping option, your new shoes will show up on your doorstep within 3-10 business days (Unfortunately, we do not offer expedited shipping at this time). Shipping to US territories, Alaska, Hawaii, APO/FPO, and P.O. Box addresses can take approximately 45 days to arrive.

Ask a Question

Have a different question not answered here? Contact us below.