I received the wrong item or defective product. What can I do?
My order is missing an item, can you help me?
Can I cancel or change my order?
What payment methods are accepted?
What can I do if my payment is declined?
When will my credit card be charged?
What are final sale and clearance items?
Do you offer price matching or adjustments on clearance items?
Do you restock sold-out products?
What is your return policy?
I bought some Journee Collection shoes at another store, can I return them to you?
How long does it take to receive my refund?
How long does an exchange take?
Can I exchange for a different style?
Can I wear an item and still return it?
How much does shipping cost?
How soon will I get my package?
I live on a military base. Will that change the shipping time?
Why didn’t I receive my order confirmation email?
My tracking shows my purchase was returned to you. What can I do?
Do you have a military or teacher discount?
Do you offer price matching or adjustments?
How do I use a coupon code?
How do I set up an account?
How do I reset the password on my account?
How do I delete my account?
How do I unsubscribe from Journee Collection emails?
How do I wholesale with Journee Collection?
What size should I order if my half size is not available?
What is the difference between a standard, narrow, and wide-width footbed?
What is the difference between a medium calf, wide calf, and extra-wide calf boot?
How do I care for my Journee Collection Shoes?