We are sorry to hear about this situation and hope to rectify this for you.

Journee Collection, Facebook, Express, and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so that we can further assist you.

Amazon & Groupon Orders: Please login into your Amazon or Groupon account and select contact seller.

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

As much as we love hearing from you, returns from other sites must be processed with the original site.  Please see “How do I return an item” above for additional instructions on how to return an order placed through Facebook, Express, and Full Beauty Brands.  

Redo: A refund/exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. 

Facebook, Express, Full Beauty Brands, & Groupon: Your desired request is processed once we see movement on your return tracking details. Reimbursement times may
vary depending on your financial institution. 

Amazon: A refund is issued once your return is processed at our facility.

Journee Collection & Facebook Exchanges: Unfortunately
we are only able to process exchanges for same style at this time. You can exchange for any option available in the style including size, color, footbed width, and calf width.

Clearance and last chance items are not available for exchange. 

Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.