20 Margaret St, London
Great Britain, 3NM98-LK
Free standard shipping
on all orders in New York
Support forum provide
for over 24h, every day.
FaQs. General Information
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Do I have to pay shipping fees for a return?
Great news, for first-time shoppers and customers who process with Happy Returns, the fees are on us! A small shipping fee will apply to other returns.
My shoes look damaged/defective, what do I do?
Oh no! We're sorry. But don't worry…our team can help. Please message us at firstname.lastname@example.org.
I need a wide-calf boot, which size is right for me?
Finding your perfect fit is easy! Check out our sizing chart on the item pages.
I bought some Journee Collection shoes on another site, can I return them to you?
As much as we love hearing from you, returns from other sites must be processed with the original site.
Are Journee Collection shoes waterproof?
Our rubber rain boots are storm-ready, and our snow boots are designed to resist the cold.
- But if you want to be super safe with our vegan and fabric styles, be sure to coat your new shoes with a waterproof spray.
I live on a military base. Will that change the shipping time?
Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive, but you know what they say, the best things in life take time.
Shipping Process Time
We know you have fabulous plans for your new shoes. That's why we do our best to process orders within 2-3 business days (except for holidays and weekends, of course.) With the free shipping option, your new shoes will show up on your doorstep within 3-10 business days.
You may encounter delayed delivery times due to the impact of COVID-19.
We wish it weren't so, but we promise they're worth the wait!
When you open a Journee Collection box, you can be sure that your new shoes will not only uplift you but your community. Thanks to our new friends at ONE TREE PLANTED, a tree is planted in our community with every Journee Collection purchase (big or small).
That's not all we've done to help; we've changed our shipping process too. Each and every Journee Collection order is shipped with minimal packaging made with 100% recycled materials to reduce waste and lessen our carbon footprint. Because by giving back to local causes and breaking away from wasteful industry practices, we can make the world a better place, so long as we have a good pair of shoes on our feet.