Tel: 877-45-44-33
E-Mail: shop@store.uk

 20 Margaret St, London
Great Britain, 3NM98-LK

 Free standard shipping
on all orders in New York

 Support forum provide
for over 24h, every day.

FaQs. General Information

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Do I have to pay shipping fees for a return?

We offer a free return option via Happy Returns, please view our return policy for further information A small shipping fee will apply to other returns.

My shoes look damaged/defective, what do I do?

Oh no! We're sorry. But don't worry…our team can help. Please chat with us or send an email to customercare@journeecollection.com.

I need a wide-calf boot, which size is right for me?

Finding your perfect fit is easy! Check out our sizing chart on the item pages for specific styles or find out how to measure yourself at home.

I bought some Journee Collection shoes on another site, can I return them to you?

As much as we love hearing from you, returns from other sites must be processed with the original site.

Are Journee Collection shoes waterproof?

Our rubber rain boots are storm-ready, and our snow boots are designed to resist the cold.

- But if you want to be super safe with our vegan and fabric styles, be sure to coat your new shoes with a waterproof spray.

I live on a military base. Will that change the shipping time?

Even though we hustle to get your new shoes on your feet, delivery's to APO Military address can take up to 60 days to arrive, but you know what they say, the best things in life take time.

How do I wholesale with Journee Collection?

We would love to work with you. Check out our whole sale opportunities at Faire.

How long does shipping take?

We know you have fabulous plans for your new shoes. That's why we do our best to process orders within 2-3 business days (except for holidays and weekends, of course.) With the free shipping option, your new shoes will show up on your doorstep within 3-10 business days (Unfortunately, we do not offer expedited shipping at this time). Shipping to US territories, Alaska, Hawaii, APO/FPO, and P.O. Box addresses can take approximately 45 days to arrive.

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