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Automatic free shipping on orders with a $150 subtotal or higher. Clearance, order protection, and gift cards are final sale. Returns & exchanges can not be processed for these items. Military addresses are ineligible for expedited shipping.

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Free shipping on orders over $150, shop now.

Returns & Exchanges

Something just wasn't right? Don't sweat it!

We'd be happy to process an exchange or refund for unworn items within 30 days of the arrival date.
(Shipping fees, order protection, and clearance items are non-refundable.)

No Printer? No box? No problem… Get a QR Code below.

Step 1

Start your exchange or return online using the Happy Return portal below and follow the prompts. Happy Returns will email you a digital QR code for processing.

Start a Return

Step 2

Find the nearest drop-off location in the Happy Returns portal and take your return to the location that is the most convenient for you. (We’ll handle the packaging!)

Find a Return Bar

Step 3

Once an associate at the counter scans your QR code, we'll issue a refund to the original form of payment... Did we mention there are no return or exchange fees with a Happy Returns QR code? If you run into any hiccups along the way, please reach out to us!

Contact Us

Prefer to return with UPS? Get a printable Happy Returns label below.

Step 1

Start your exchange or return online using the Happy Return portal below. Happy Returns will email you a printable return label. Package the return and tape the printed label on top. Be sure to use a box that does not exceed 108 inches in combined width and length.

Start a Return

Step 2

Find the nearest UPS location and drop off the boxed return with the attached UPS label at your preferred location.

Get Instructions

Step 3

Once the carrier scans your printed label, we'll issue a refund to the original form of payment (minus a $9.95 shipping fee). If you run into any hiccups along the way, please reach out to us!

Contact Us

Unable to use Happy Returns? We can help.

1. Drop us a line at customercare@journeecollection.com or visit our digital returns center.  

2. Our customer service team will reply with a return label for you to print at home.  

3. Repackage your return and attach the return label. Be sure to use a box that does not exceed 108 inches in combined width and length.

4. Drop your return off at the nearest UPS center.  

5. You can expect your refund within 7-14 days minus a $6.95 shipping fee.

Price Matching and Adjustments

Due to our rolling promotions and partner site policies, we are not able to offer price matching and adjustments at this time.

Returns From Other Stores

Journee Collection products purchased from other retailers must be returned to the store from which it was originally purchased. These returns are subject to the return policy of the selling retailer.

 Lost Packages

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, Journee Collection shall not be held responsible. Customers may choose to ship to a local carrier store for a more secure option. Please note that in the event of a lost or stolen package that shows delivered, customers can file a claim with the carrier, however we cannot guarantee the claims outcome. Claims take 10-14 days to process.

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