Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.
Create an AccountWe'd be happy to process an exchange or refund for unworn items within 30 days of the arrival date. Orders placed with Facebook can be returned or exchanged through our chat or by emailing customercare@journeecollection.com.
Want an extra $10 back? Return for a gift card credit for some extra spending money.
Shipping fees, order protection, and gift cards are non-refundable. Clearance items are final sale. Returns can not be processed for these items.
Step 1
Start your exchange or return online using the Happy Return portal below and follow the prompts. Happy Returns will email you a digital QR code for processing.
Step 1
Start your exchange or return online using the Happy Return portal below and follow the prompts. Happy Returns will email you a printable return label. Package the return and tape a printed label on top for processing.
1. Drop us a line at customercare@journeecollection.com or visit our digital returns center.
2. Our customer service team will reply with a return label for you to print at home.
3. Repackage your return and attach the return label.
4. Drop your return off at the nearest UPS center.
5.You can expect your refund within 7-14 days minus a $9.95 shipping fee.
APO/FPO/DPO shipments
At this time we are unable to offer a free return option for our military customers. Although we are happy to accept your item for a return or exchange we do not currently offer a free return option for APO/FPO/DPO shipments. For further return instructions please contact us at customercare@journeecollection.com
Returns From Other Stores
Journee Collection products purchased from other retailers must be returned to the store from which it was originally purchased. These returns are subject to the return policy of the selling retailer.
Lost Packages
Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, Journee Collection shall not be held responsible. Customers may choose to ship to a local carrier store for a more secure option. Please note that in the event of a lost or stolen package that shows delivered, customers can file a claim with the carrier, however we cannot guarantee the claims outcome. Claims take 10-14 days to process.