Shipping & Handling

Free shipping on orders with a $75 subtotal or higher. Free shipping automatically applied at checkout.

We know you have fabulous plans for your new shoes. That's why we do our best to process orders within 2-3 business days (except for holidays and weekends, of course.) With the free shipping option, your new shoes will show up on your doorstep within 3-10 business days (Unfortunately, we do not offer expedited shipping at this time). Shipping to US territories, Alaska, Hawaii, APO/FPO, and P.O. Box addresses may take longer to arrive. You may encounter delayed delivery times due to the impact of COVID-19. If for some reason your order is delayed, we will contact you via email or telephone.
  
We wish it weren't so, but we promise they're worth the wait!

LOST PACKAGES

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, Journee Collection shall not be held responsible. Customers may choose to ship to a local UPS store for a more secure option. Please note that in the event of a lost or stolen package that shows delivered, Journee Collection will initiate a UPS claim on behalf of the customer, however we cannot guarantee the claims outcome. Claims take 10-14 days to process.

*Shipping fees are non-refundable.