Shipping & Handling

Free shipping on orders with a $150 subtotal or higher. Free shipping automatically applied at checkout.

We know you have fabulous plans for your new shoes. That's why we do our best to process orders within 2-3 business days (except for holidays and weekends, of course.) With the free shipping option, your new shoes will show up on your doorstep within 3-10 business days (Unfortunately, we do not offer expedited shipping at this time). Shipping to US territories, Alaska, Hawaii, APO/FPO, and P.O. Box addresses can take approximately 45 days to arrive.


If for some reason your order is delayed during order processing, we will contact you via email or telephone. To track your shipment after your order has been confirmed please use the link provided in your shipping confirmation email. Please note that carrier delays are possible and we are unable to view any additional updates that are not mentioned by the carrier on your tracking link. Please contact us as soon as possible if you notice any issues or need additional assistance.


Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, Journee Collection shall not be held responsible. Customers may choose to ship to a local UPS store for a more secure option. Please note that in the event of a lost or stolen package that shows delivered, Journee Collection will initiate a UPS claim on behalf of the customer, however we cannot guarantee the claims outcome. Claims take 10-14 days to process.

*Shipping fees are non-refundable.